Bonjour Dulce, thanks for reaching out to us. Our Bi-Facil Double-Action Eye Makeup Remover is for the eyes only. For the face, we recommend using our Bi-Facil Face Makeup Remover. It dissolves even the most stubborn long-wear face makeup and cleanses the face, leaving skin feeling fresh. Check out this product here: http://tinyurl.com/yy5jpwjw. We hope you give this product a try!

Bonjour! Our Bi-Facil Double-Action Eye Makeup Remover does not contain oil. Please refer to the full ingredient list on the product page. Suitable for all skin types, from normal to sensitive skin, combination to dry skin or oily skin – it’s also great for contact lens wearers. We hope you find this information to be helpful!

Bonjour Maira! Thank you for sharing your concerns regarding Bi-Facil Double-Action Eye Makeup Remover. All of the ingredients in our products are listed on the website. Due to your allergy we recommend discontinuing the use of this product. Thank you for reaching out and we will be forwarding your comments to the appropriate team. We hope you can still have great success with our products that are suitable for you!

Bonjour Lily27! Thank you for inquiring about Bi-Facil Double-Action Eye Makeup Remover! If the product is shaken up then that it is normal, if it has not been shaken then that is not normal. We would like more information on this product, please feel free to call us at your toll free number, 1-800-526-2663 option, hours of operation M-F 9am-530pm EST. Please provide the advisor who answers the phone with reference # 09065246 so we can further assist you.

Bonjour! Thanks for contacting us regarding Bi-Facil Double-Action Eye Makeup Remover. Our products have been tested to have at least a 3-year shelf life if unopened and stored at normal room temperature, during which they will retain their integrity and perform as expected. If your product looks and smells the way it normally does, it is good to use.We hope this is helpful!

Bonjour, thanks for reaching out to us. The L’Oréal Group, which includes Lancome, is always attentive to respecting the personal choices of its consumers throughout the world and therefore offers a very wide range of products to meet their diverse beauty needs. L’Oréal does not use any ingredient from rare or endangered animal species, nor any ingredient of porcine, bovine or ovine origin; except lanolin (which is taken from live sheep). We use derivatives of raw materials of animal origin in restricted quantities, such as honey, beeswax, lanolin, as well as fish derivatives and poultry egg derivatives.We hope this information was helpful!

Bonjour, Natty2191 thanks for reaching out to us. Lancome sells products exclusively through our website, department stores and selected specialty stores. Amazon is not an authorized retailer of Lancome. We hope this information was helpful!

Bonjour! Our Bi-Facil is to remove eye makeup only. Lifts off all types of eye makeup, even waterproof mascara, while conditioning the skin. Leaves eyes feeling cool and refreshed, with no oily residue. If you are looking for a face makeup remover, we suggest trying Lait Galatée Confort. This milky cream cleanser gently melts away makeup and impurities. Made with Honey and Sweet Almond Extracts, the instantly comforting formula leaves skin feeling soft, supple, clean and comforted. We hope you find this information to be helpful!